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Terms & Conditions

…coffee to make you smile

For Christopher Montrose Coffee

Win A Hamper Competition

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

  1. All entrants contact information will be stored for this draw only and will not be used for future marketing
  2. All entrants must be over 18 years and reside in the UK
  3. Starting and closing dates 1st November to 30th November.
  4. No alternative prize will be offered. A winner will be chosen by random drawand will take place after November 30th.
  5. Winner will be informed by Christopher Montrose Coffee before 7th December 2021
  6. In relation to the winner, you understand that we may ask you to participate in publicity material/social media in connection with this promotion


“Website” This legal notice applies to the contents of the Website under the domain name www.christophermontrosecoffee.com

“We”, “Us”, “Supplier” or “Christopher Montrose Coffee” means Christopher Montrose Limited, a company registered in England and Wales under registration number 9671758 whose registered office is at 8 Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk IP12 1BL.

“You” or “Customer” means the company, firm, organisation or person named in the Contract

“Contract” means the legally-binding agreement between you and us for the supply of the Goods and/or Services.

“Order” means the Customer’s order for the Goods from the Supplier as submitted following the process set out on the Website.

“Delivery Location” means the Customer’s premises or other location where the Goods are to be supplied, as set out in the Order;

Please ensure you read the following Terms and Conditions for use carefully. These represent the Terms and Conditions for using this service from beginning to end. Any accepted order will form a legally enforceable agreement or contract between you and us. If you do not agree to these, please do not use this Website as permission to use our Website is solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.


How To Contact Us

Our customer services department is contactable by telephone, +44(0)203 627 0969, by writing to us at our registered company address or by email, [email protected].
All details available from our Website, www.christophermontrosecoffee.com

Use Of The Website

The information contained in this Website is for general information purposes only. The information is provided by Christopher Montrose Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of, or in connection with, the use of this website.

Through this Website you may be able to link to other websites which are not under the control of Christopher Montrose Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website up and running smoothly. However, Christopher Montrose Limited take no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

Contract, Ordering And Purchasing

To purchase Goods from our Website you must be eighteen years of age or over. You must give us your full name, address, contact number, email address and any other details that we may require to process your order.
A customer order with us is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will be formed between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the Goods.
You must pay by submitting your credit or debit card details with your order or otherwise before delivery of the Goods.

We can also accept payment via BACS bank transfer, please ask about this facility via our contact details.
We reserve the right to decline any order at any time and at our sole discretion.

We cannot guarantee that all products will be in stock at the time of ordering from our Website. If a purchase is made for an out of stock item you will be notified as soon as possible and a solution or an alternative agreed between the customer and us.
We reserve the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.
We may change the Website and/or delete features in any way, at any time and for any reason.

Privacy Policy

By proceeding to use our Website you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our privacy policy. In particular we will use information we hold about you for the purposes of fulfilling orders. Please address any questions, comments and requests regarding our data processing practices to [email protected]


We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an order for delivery outside that area, you will be responsible to pay import duties or other taxes or costs due.

We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.

Provided that we have processed and received payment in full for the Goods, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour, or, when the Goods are handed to you or your representative.). When an item has been delivered, risk of damage to, or loss of, the item passes to you – If you or your representative fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and/or redelivering the Goods to you. By placing an order you are agreeing to our chosen courier company’s Terms and Conditions and authorising them to accept signature from another person at the same address on your behalf if you are not present at the time of delivery.
We will be under no liability for any delay or failure to deliver the Goods within estimated timescales. We exclude liability in contract or tort (except liability for death or personal injury caused by our negligence) for any loss, economic or otherwise incurred by or suffered by you in connection with any provisions included in these Conditions or by your use of our Website.
Wherever possible and where customers have provided us with their mobile telephone number, a text message will be sent with delivery updates.
Where requested by the delivery driver, Goods must be inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims not being accepted if the item has been signed for. Damage should be notified to the driver and noted on their delivery pad at the time of refusal. In most cases, any damage issue will be resolved by us at the point of delivery.

Where Goods do not require to be signed for and are found to be damaged after delivery, the Customer must notify us within 24 hours by email, including any photographic evidence.
You must not use Goods that are damaged or different to that which was ordered. Failure to comply with this will deem that you have accepted the Goods and will be unable to return them because they are damaged or different to that ordered. Your statutory rights are not affected.

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.


We take great pride in the quality and condition of our Goods and it should reach you in the best possible condition. When you receive your order, please remove all external packaging; check that the Goods are undamaged and that the correct Goods have been supplied in the right quantities. If you are not satisfied, please call us and, if possible, email pictures to [email protected]; we will do our best to put things right as soon as humanly possible.

Where an intermediary address is used we will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.

Rights To Change Your Mind, Refunds

The terms set out how we will deal with returns; please see our returns policy.

Returning Goods

The terms set out how we will deal with returns; please see our returns policy.

Intellectual Property Rights

We are the owners or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the Website in any form including, without limitation, its incorporation into or store in any other Website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.

Online Resellers

Our online shop at www.christophermontrosecoffee.com is the only authorised seller of Christopher Montrose Coffee Goods online. We have not given permission to any companies or individuals to resell our coffee products online.

We are aware that occasionally an individual or business will order from us and re-sell that coffee without our knowledge or consent. It is important to note that any purchases made from an unauthorised reseller will not be covered by our terms and conditions and we will not be responsible for lost items, unfulfilled orders, damages or issues with quality, such as flavour or condition.

User Access

If by using our Website you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We reserve the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.

Governing Law And Jurisdiction

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

Thank you for using the Christopher Montrose Limited Website

…coffee to make you smile
London. Paris. New York
+44 (0)20 3627 0969 [email protected]
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Registered in England and Wales with Company Number 9671758.
Reg’d Office: 8 Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk, IP12 1BL.

© 2024 Christopher Montrose Limited. All rights reserved.

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